Job Description
We are seeking a diligent and organized SOC Coordinator to join our Security Operations Center. As a SOC Coordinator at Intelligent Technical Solutions you will play a crucial role in managing scheduling, coordinating between various team members, and stepping in to assist as required. Reporting to the SOC Manager, this part-time role requires a flexible, team-oriented individual with excellent organizational skills.
Job Responsibilities
Coordinate and manage the schedule for the SOC team, ensuring coverage at all times.
Act as a liaison between various team members, facilitating smooth communication and cooperation.
Step in to assist in SOC operations as needed, demonstrating adaptability and resourcefulness.
Contribute to maintaining a positive, collaborative work environment within the SOC.
Collaborate with the SOC Manager and other stakeholders to ensure optimal efficiency and productivity of the SOC team.
Job Qualifications
Prior experience in a coordinating or scheduling role, preferably within a technology or cybersecurity context.
Exceptional organizational and planning skills.
Excellent written and verbal communication skills.
Basic understanding of cybersecurity principles and SOC operations.
Proficiency in using scheduling tools and software.
Ability to adapt quickly and step into various roles as needed.
A collaborative, team-oriented mindset.
Job Maintenance
The ideal candidate will align with ITS's commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.
Job KPIs
Scheduling Accuracy: The ability to correctly schedule shifts ensuring that there are no gaps and that all required roles and shifts are adequately covered.
Response Time: The speed at which the SOC Coordinator can respond to scheduling changes or issues. This might include sick leave, unplanned overtime, or other scheduling disruptions.
Task Completion Rate: As the SOC Coordinator may have to step into various roles, the rate at which they complete assigned tasks effectively and accurately can be a valuable metric.
Team Satisfaction: Since this role directly affects other team members, their satisfaction with the scheduling process and communication can be a key measure. This could be assessed through regular surveys or feedback sessions.
Communication Efficiency: The effectiveness and timeliness of communication between different team members, shifts, or departments could also be a KPI. This might be measured by looking at response times, the speed of issue resolution, or feedback from team members.
Reduction in Scheduling Conflicts: A reduction in the number of scheduling issues or conflicts over time could be a good indicator of the SOC Coordinator's effectiveness.
Requirements
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rate starts at $5.00/hr and vary by experience and location.
Benefits
Paid US Holiday
Night Shift Bonus
Paid Time Off (15 Vacation Days per year)
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Health & Wellness Program
Dental & Vision
Salary Advancement
