About the role: The Solutions Advisor position is a pre-sales role focusing on designing solutions for a wide variety of infrastructure technologies as well as recurring IT services (e.g., Service Desk and Managed Services). The successful candidate will be an enthusiastic professional with a well-round technical skill set as well as a strong business acumen.
What You'll Do: Artfully articulate and discuss the full portfolio of Dataprise Managed Services.Interface with our prospects and customers to determine technical requirements, feasibility, and expectations.Strategize with prospects to architect a winning solution based on a variety of criteria, including business objectives, functionality, scalability, future-proofing, and cost.Create detailed and accurate Statements of Work (SOW) that allow Dataprise technical staff to follow post-sale to implement the architected solution.Partner with internal sales and operations teams to provide support for pre/post sales activities, such as product demonstrations, webinars and/or presentations, solution designs, proofs of concept, total cost of ownership, ROI analysis, etc.Translate complex technical concepts to easily understood "value" discussions which address both business drivers and client benefits.Provide technical sales support during the pre- and post-sale phases.Manage multiple concurrent projects, with non-linear project phases, while maintaining an appropriate availability to deliver well-designed solutions on time and within budget.Prepare proposals and purchase agreements for the sale/renewal of telecommunications services & telephony equipment.Act as an escalation contact within the team and see issues through to closure.Liaise with Partners to fulfill customer requirements and troubleshoot issues.Perform administrative duties as assigned and needed by team.Manage an opportunity pipeline via company forecast tools.Team with other Dataprise personnel to close/manage opportunities. What Skills & Experience You'll Need: Previous work for a Managed Service Provider (MSP).Several years of experience working as a system administrator, network engineer, or similar position with experience across complete IT industry lifecycle covering pre-sales, consulting, architecture, and design.Previous experience as a Solution Architect or Sales Engineer and have a clear methodology for performing requirements gathering, analyzing business requirements, and tailoring a custom product and solutions.Proven that you can influence the definition of technical strategies and design solutions.Broad expertise in all IT infrastructure related technologies with at least two focus areas: Networking: Cisco, Juniper, Force10, SonicWall, FortigateStorage: EMC, Compellent, NetApp, EquallogicVirtualization: VMware, Hyper-V, Citrix, VDISecurity: IDS, SEIM, MFAMicrosoft Suite: Windows Server, Exchange Server, Active DirectoryCloud: Azure, AWS, Office 365Carrier and Telephony Services: Internet Service Providers (ISP), Voice Over IP (VOIP) and Software Defined Wide Area Network Technology (SD-WAN) Prior work responding to RFP's, RFI's, and RFQ's for both commercial and government contracts.Experience writing Statements of Work and appropriately determining pricing for hardware, software, services, and labor.Accustomed to working in a similar fast paced, deadline-driven position.Willingness to travel throughout the United States, up to 25% of the time.Minimum of one (1) year telecommunications experience.A Bachelor's degree is preferred but may be substituted for comparable work experience.The ability to working well under pressure and as part of a team, possessing strong organizational skills and a strong desire to provide exceptional customer services.
