Introduction:
As a Technical Support professional at IBM, your analytical and technical skills will directly impact the quality of the software we create. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to IBM'ers and our clients.
Your Role and Responsibilities:
As an Application Support Engineer, you will need to have at least a working knowledge of database management, multiple operating systems, and multiple programming languages. You will perform and manage low to medium production technical support tasks and activities that require good subject matter knowledge regarding the application and its functionality, along with the key technology used to develop the application (e.g., incident, change, problem management, controls, monitoring production processing) and the ITIL framework, as defined in the Standard Operating Procedure manual. You will escalate to the next level (L2 / L3) depending on the complexity of the incident/problem.
Required Technical and Professional Expertise:
You will need to have at least a working knowledge of database management, multiple operating systems, and multiple programming languages. You will perform and manage low to medium production technical support tasks and activities that require good subject matter knowledge regarding the application and its functionality, along with the key technology used to develop the application (e.g., incident, change, problem management, controls, monitoring production processing) and the ITIL framework, as defined in the Standard Operating Procedure manual. You will escalate to the next level (L2 / L3) depending on the complexity of the incident/problem.
Preferred Technical and Professional Expertise:
You will need to have at least a working knowledge of database management, multiple operating systems, and multiple programming languages. You will perform and manage medium to complex production technical support tasks and activities that require in-depth subject matter knowledge regarding the application and its functionality, along with the key technology used to develop the application (e.g., incident, change, problem management, controls, monitoring production processing) and the ITIL framework, following the Standard Operating Procedure manual. You will escalate to L3 depending on the complexity of the incident/problem.
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