Sme For Digital Products

Prove Product during Early Adoption: negotiate early adoption of new products or feature with pilot Business Units globally, creating local wins and familiarizing Business Units with ownership of the product
Fully Understand the Product: serve as a Subject-Matter-Expert on RX platforms, cultivating awareness of the digital products and accompanying developments.
Discover success: monitor RX shows globally, analyzing product performance trends, spotting high and low performing shows, working with Business Partners to understand blockers and creating action plans in collaboration with the Product Owner
Communicate Product releases: get technical notes from Product Owner and translate them in non-technical terms to suit the needs of our internal customers and end users and share with relevant stakeholders. Create product FAQs.
Enable success with the product: creating and updating engaging, customer-centric user guides, playbooks, training material for their product(s). Develop and run effective training sessions to ensure Digital, Sales and marketing teams within Business Units have high confidence in the product's value and how to get success with it. Provide exceptional training and support to Business Partners to set them up for success with global product roll out
Gather and analyze data and create reports on usage, issues, and improvement opportunities
Project management: plan and track adoption of our products globally, monitoring risks and issues and reporting progress