Job Description - Services Process and Tool Deployment Lead (00921W) Role: Services Process and Tool Deployment Lead
Mission: Focus on implementing and optimizing tools, processes, and systems that support service delivery and operations.Require a combination of project management skills, deep understanding of services operations and different stakeholders management.What you will do: Process implementation and Optimisation:Design, identify, implement, and optimize service delivery processes to improve efficiency, consistency, and quality.Work closely with services teams to understand their needs and translate them into effective processes and workflows.Work with Sales and Operation Excellence to identify areas for process improvement and lead initiatives to enhance service sales and operations.Tool Deployment and Integration:Lead and manage projects related to the deployment of new tools or processes, ensuring that timelines, budgets, and quality standards are met.Oversee the deployment and integration of tools and systems that support services sales quotation and delivery, including project management tools.Ensure tools are designed and configured correctly and integrated seamlessly with existing tools, systems, and processes (e.g. BFS, CPQ).Provide regular updates and reports on tool deployment and process optimization initiatives to measure success metrics.Coordinate with cross-functional teams (e.g. IT department) to ensure alignment and effective communication for successful project execution and implementation.Facilitate regular meetings with stakeholders to review progress, discuss challenges, and identify opportunities for improvements.Analyse data and performance metrics to identify opportunities for further improvement and enhancement.Key Success Factors: Close collaboration with Regional Team, Local Sales, Operations, Marketing, and Channel functions for successful process and tool deployment.Implement and deploy tools, processes, and systems that support service delivery and operations efficiency.Qualifications: Who would be successful? Bachelor in Business Management, Electrical Engineering, or equivalent.Must be Result-Oriented with Strong Business Acumen.Ability to effectively interface with external and internal stakeholders (including sales and operations team).At least 5 years of relevant Sales and Marketing operational experience.Change Management Experience.Must be amenable to work in Rosario Cavite on a hybrid work setup.What's in it for me? Global family leave.Comprehensive medical coverage for employee and dependents.Worldwide Employee Stock Ownership.Flexible work arrangement.Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
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