Servicenow Hrsd Architect / Senior Application Engineer

Qualifications
- 4-6 years of relevant experience
- Have experience in HRSD and the ServiceNow platform (i.e., Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, and other related modules, etc..)
- Have experience or can quickly learn how to integrate with several services and APIs built using Microsoft Technologies (e.g., Microsoft Entra ID, Microsoft Graph API, Azure APIM, Azure DevOps, etc..)
- Normal office hour. However, need to be ready as well to work at night if needed, considering that client is on US location as well.
Job Description
This role will be assigned to the Employee Query/Resolution Management product team in the HR Digital Platform.
- To perform activities associated with one or more software engineering lifecycle phases Principal Accountabilities:
- Understand customer requirements and suggest solutions or alternatives Fill timesheets and complete invoicing process on or before the deadline
- Engage with customer teams on an ongoing basis on all aspects of project delivery
- Seek informal feedback and escalate any issues to seniors in the team
- Develop software code as per specifications, by understanding customer requirements
- Track open tickets/ incidents in queue and allocate tickets to resources
- Constantly review if there is a better way of doing things, which may help with economising time or money or deliver better to the customer
- Perform code reviews as per standards and provide timely status update
- Monitor and track defects and manage any change requests
- Participate in quality reviews and implement quality norms
- Build reusable components and participate in review processes
- Develop and review project consolidated status reports
- Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency
- Promote team work, motivate, mentor and develop subordinates
- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix