Servicenow Developer

Location: UP Technohub, Quezon City (Onsite)
Schedule: Dayshift

Key Responsibilities: Design, develop, and implement ServiceNow solutions to meet the business needs, primarily (but not limited) within the **ITSM** domain (e.g., Incident, Problem, Change, Request, and Knowledge Management).Collaborate with cross-functional teams to integrate ServiceNow with external systems and third-party tools.Develop custom applications, widgets, and UI pages using ServiceNow's scripting languages (JavaScript, Glide).Work with stakeholders to understand business requirements and translate them into technical specifications.Manage and support ServiceNow platform upgrades, patches, and security configurations.Leverage ServiceNow's native capabilities to automate workflows and enhance IT service deliveryCreate and maintain comprehensive documentation of configurations, technical specifications, and troubleshooting steps.Provide technical leadership and mentor junior (associate) developers within the team. Must-Have Qualifications: 2+ years of hands-on experience** with **ServiceNow development**, specifically in ITSM module (e.g., Incident, Problem, Change Management, Service Catalog, Knowledge).Experience in **JavaScript**, **Glide API**, **REST**, and **SOAP** integrations.Experience in **ServiceNow workflows, flow designers, and business rules**.Solid understanding of ITIL framework and processes.Familiarity with ServiceNow's **out-of-the-box features** and ability to customize as needed.Excellent problem-solving, analytical, and communication skills.