Servicenow Capability Development Manager Job Description

ServiceNow Academia Program:

• Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.

• Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.

• Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico).

2. Capability Development and Upskilling:

• Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.

• Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.

• Build Centers of Excellence (COEs) in various ServiceNow modules.

• Increase certification rates and manage overall certification and capability targets for the team.

3. Client Engagement and Support:

• Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.

• Assist in preparing and presenting technical content during client engagements.

4. Continuous Learning

• Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.

• Share insights and knowledge with the team to ensure they are informed about new features and best practices.

5. Industry Collaboration and Initiatives:

• Work with ServiceNow and other external parties on industry-related initiatives.

• Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS's presence and capabilities in the ServiceNow ecosystem.
Qualification


• Minimum of 5 years of experience in ServiceNow development.

• Strong presentation and planning skills with a passion for teaching and mentoring.

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

• At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).

Skills and Attributes:

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with teams across different locations and cultures.

• Strong organizational and project management skills.

• Innovative mindset with the ability to develop creative solutions for training and development.
About The Global Professional Services Firm

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