Servicenow Capability Development Manager

1. ServiceNow Academia Program: Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.Develop and manage curriculum, perform assessments, and collaborate with external universities to plan and execute the program.Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India, Philippines, Poland, Mexico). 2. Capability Development and Upskilling: Conduct regular training sessions, workshops, and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.Build Centers of Excellence (COEs) in various ServiceNow modules.Increase certification rates and manage overall certification and capability targets for the team. 3. Client Engagement and Support: Support pursuits, orals, and client demos as a subject matter expert in ServiceNow.Assist in preparing and presenting technical content during client engagements.
4. Continuous Learning

Stay current with the latest trends, updates, and releases in the ServiceNow ecosystem.Share insights and knowledge with the team to ensure they are informed about new features and best practices. 5. Industry Collaboration and Initiatives: Work with ServiceNow and other external parties on industry-related initiatives.Collaborate with ServiceNow on joint projects, events, and programs to enhance EY GDS's presence and capabilities in the ServiceNow ecosystem.
Qualification


Minimum of 5 years of experience in ServiceNow development.Strong presentation and planning skills with a passion for teaching and mentoring.ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperAt least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory). Skills and Attributes: Excellent communication and interpersonal skills.Ability to work collaboratively with teams across different locations and cultures.Strong organizational and project management skills.Innovative mindset with the ability to develop creative solutions for training and development.
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