Qualifications:- 4-6 years of relevant experience- Have experience in HRSD and the ServiceNow platform (i.e., Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, and other related modules, etc..)- Have experience or can quickly learn how to integrate with several services and APIs built using Microsoft Technologies (e.g., Microsoft Entra ID, Microsoft Graph API, Azure APIM, Azure DevOps, etc..)- Normal office hour. However, need to be ready as well to work at night if needed, considering that client is on US location as wellJob Description:This role will be assigned to the Employee Query/Resolution Management product team in the HR Digital Platform.- To perform activities associated with one or more software engineering lifecycle phasesPrincipal Accountabilities:- Understand customer requirements and suggest solutions or alternatives- Fill timesheets and complete invoicing process on or before the deadline- Engage with customer teams on an ongoing basis on all aspects of project delivery- Seek informal feedback and escalate any issues to seniors in the team- Develop software code as per specifications, by understanding customer requirements- Track open tickets/ incidents in queue and allocate tickets to resources- Constantly review if there is a better way of doing things, which may help with economising time or money or deliver better to the customer- Perform code reviews as per standards and provide timely status update- Monitor and track defects and manage any change requests- Participate in quality reviews and implement quality norms- Build reusable components and participate in review processes- Develop and review project consolidated status reports- Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency- Promote team work, motivate, mentor and develop subordinates- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix