Service Technician - Printer (Batangas) - 1 Year Experience

Job Description:
-Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
-Provides technical onsite support to customers availing of Epson Maintenance Agreement for RIPS2 (WF-C869R) and LIJ.
-Consistently achieve the two hours onsite response time at the customer site.
-Explains and discuss with customer the unit repair activities, findings, and applicable recommendations.
-Prepares report as required.
-Conducts preventive Maintenance at the customer site.
-Performs Monthly Meter Reading at the customer site.
-Prepares and submit the RRCS form signed, dated, and accepted by the customer.
-Conform with CS Escalation Process and Timing
-Adhere to the established processes and policies of the client.
-Timely update of repair activities in Epson Service System
-Timely return of defective and unused EPSON parts
-Conducts Operator's Training during installation.
-Achievement of Business Index
-Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
-Take full responsibility and the required action for the assigned tasks.
-Meet and adhere to attendance requirements based on Service Level Agreement
-Meet and exceeds KPI targets set by the client.
-Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
-Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Minimum Qualifications:
- With at least 1 year of hands on experience in printers
- Amenable to do fieldworks in Lipa (Lima)
- With a motorcycle is a PLUS