To achieve standards in managing Service Improvement Plans for Service Operations; Managed and Non-Managed Accounts for better Customer Experience.
Bachelor's Degree in Electronics Engineering, Computer Engineering, Information Technology, and other IT-related courses. Preferably with knowledge in Telco Process and Networks. Must have at least 3 years of Telecommunications/ Information Technology industry experience, including at least 2 years in telco Service Improvement Process and Project Management. A clear understanding of ITIL best practices and Project Management, ITIL, and PMP certification(s) is preferred but not required. Good written and oral communication skills Knowledge of service management principles (Incident Management) and Service Improvement Plan. Telco knowledge and Organizational skill is a plus. Additional relevant Certifications are a plus Very Good presentation skills in the formal creation of incident reports and root cause analysis Familiar with a governance function within an internal support Group Familiar with creating and maintaining a Service Catalogue High-level understanding and knowledge of Telecom Incident management, and Problem Management Knowledge of Telecommunications and Networking Exceptional organizational skills and attention to detail Strong written and oral communication skills Job Descriptions: Project Management Maintains regular interaction with our internal support to determine their needs and to develop plans for service improvement plans. Work cross-functionally to coordinate and becomes Program Manager for the SIP implementation. Deliver a good oral and effective written report, well versed in every correspondence, and express the ideas into actions effectively. Good Client and Personnel Interaction Create an inspiring team environment with an open communication culture. Coordinating with the concerned Team for proper turnover/cascade of projects. People Management Responsible for coordinating, and maintaining work systems, procedures, and policies that enable and encourage the fast planning, and implementation of the Service Improvement Plan. Work rights The opportunity is available to applicants in any of the following categories.
#J-18808-Ljbffr
