JOB DESCRIPTION:Key Areas of Accountability: To drive Abbott Always on Service and drive all unbundling activities, service contract renewals, adherence with pricing guidelines and execute business.Responsible for Regional Service CMR – Continuous Monthly Review.Service Excellence - Set and achieve support key performance indicators, with the best in class benchmarks achievement.Responsible for implementing and maintaining the effectiveness of the quality system.Prioritize compliance to the QSR through ongoing support and communication of the Quality Policy, establishing clear measurable goals for subordinates, and ensuring prompt corrective action for any noncompliance issues raised by subordinates.Coordinate and ensure spare parts inventory availability.Coordinate regular and timely proactive field calls ensuring high level customer satisfaction, where required in conjunction with Sales or Service Support personnel.Coordinate, conduct and assist in customer, Diagnostics Sales Specialist, Technical Marketing Representative training to ensure technical knowledge and competence.Manage projects as identified to meet timelines and quality measures, i.e. refurbishing, major repairs, parts importation.Ensure all administrative requirements are submitted on a timely basis for self and direct reports.Manage cost center budget as allocated, and ensure attainment of service revenues and profitability goals.Monitor and evaluate MTBSC of each instrument and each TSS, and make the necessary improvement to maintain quality and performance.Be ready to assist or support TSSs and TASs in troubleshooting and maintenance of instruments to satisfy customers and meet deadlines.Training Coordinator for Complaint Handling Compliance.Ensure that quality training plan process is conducted.Ensure compliance with all relevant Occupational Health, Safety and Environmental legislative requirements, policies and procedures and serve as a role model to all employees.Knowledge & Experience: Minimum of 5 years experience as Field Service Engineer or as a Service Engineer in a Laboratory/Diagnostics Industry.Excellent communication and leadership skills.Familiarity with different equipment technology, spare parts and maintenance processes.Competencies required: Core Competencies
Sets Vision and Strategy - Create and deliver a vision of the future to maximize company performance.Build Organization and Inspire People - Attract and grow people to maximize the collective skills of the organization.Know the Business - Understand Abbott's customers, markets, and business operations.Drive Results - Establish high goals for organizational success and personal accomplishment.Make Difficult Decisions - Make timely decisions in the face of obstacles and challenges.Encourage an Open Environment and Knowledge Sharing - Create a culture of open communication.Functional Competencies
Customer Focus - Developing and sustaining productive customer relationships.Follow-Up - Monitoring the results of delegations, assignments, or projects.Impact - Creating a good first impression and commanding attention.Negotiation - Effectively exploring alternatives and positions.Planning and Organizing - Establishing a course of action for self and others.Problem Analysis - Gathering and analyzing information correctly.Development of Subordinates - Developing the skills of subordinates.Delegation - Delegating work appropriately to subordinates.Leadership - Effectively developing desire in others to work towards common goals.Flexibility - Modifying behavior appropriately to reach goals.Tolerance for Stress - Maintaining effective performance under pressure.Technical/Professional Knowledge and Skills - Keeping up with current developments in area of expertise.Minimum Qualification: Bachelor's degree or equivalent qualification or experience required. Bachelor's / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
The base pay for this position is: N/A
In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support Services
DIVISION:CRLB Core Lab
LOCATION:Philippines > Taguig City : Venice Corporate Center
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:Yes, 25% of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)
#J-18808-Ljbffr