Service Engineer Senior Manager - Kitchen Appliances

DIRECT HIRING

JOB SUMMARY:
Responsible for the overall operations of the Engineering Department.

QUALIFICATIONS:
* Engineering Graduate, preferably a licensed Mechanical Engineer
* With at least 10 years managerial experience in the Engineering field
* Knowledgeable in kitchen, laundry equipment, & air-conditioning
* With good customer service, negotiation, and presentation skills
* High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
* Organizes, plans and coordinates all after sales activities of the department.
* Maintains close liaison with customers and suppliers.
* Prepares summary of parts sales forecasts for the division.
* Negotiates service contracts.
* Updates management on the progress of escalated service activities and acquires management approval on recommended action.
* Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports.
* Manages the credit and collection activities of the department. Ensures that Ars are paid on time.
* Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
* Recruits and assigns enough qualified personnel to adequately cover customer service requests
* Works hand in hand with customer's installation and maintenance engineers until every major equipment purchased is installed and commissioned.
* Provides the necessary personality in closing or finalizing sales negotiations and contracts.