Service Engineer (San Juan)

A service engineer lead's responsibilities include troubleshooting, providing technical leadership, and coordinating customer support:
Troubleshooting: Diagnose problems at customer sites, determine solutions, and implement corrective actions
Technical leadership: Provide technical guidance and support to customers, and advise on upgrades, parts, and services
Customer support: Coordinate with customer service, parts, and other teams to provide support and resolve issues
Documentation: Develop documentation for work, such as maintenance procedures and daily logs
Training: Develop presentations and provide training to customers on how to use equipment
Project management: Lead or assist with project support, and coordinate maintenance activities and inspections
Installation: Perform installation and commissioning activities at customer sites
On-call assistance: Provide on-call assistance to customers at home or businesses
Monitoring: Monitor and maintain equipment performance
Safety: Follow government health and safety regulations and the regulations of their employer
Service engineer leads may also be required to travel to different locations, depending on the scope of the role.