Responsible for installation, setup and buyoff new machines/modules at customer site Support assembly sites in problem solving after machine release. Assist suppliers in technical trouble shooting during serial production Actively support in product development stage by giving constructive advice to the product team based on customers' feedback Execute prototype building and testing of equipment, modules or improvements of existing equipment Validate the products in accordance with the design, customers' requirements and the reliability during product release stage In charge Beta-test at customer site and responsible for resolving technical problems encountered Formulate and execute plans to improve machine's quality/speed/cost performance Responsible for training and acceptance of new equipment at the customers Facilitate regular technical meeting with customers. Chanell customer feedback via JiRA CASE/CRS and follow up for closure. 2nd line support for system automation onsite, attend, report, liaison with factory, carried out corrective action. Additional onsite support task and information collection request from ITEC factory.
What will you need:
Diploma/Degree holder in Mechanical, Electrical, or Mechatronics Engineering preferred. Minimum 5 years of experience in semiconductors / electronic manufacturing industry Solid experience on high precision assembly equipment Analytical mindset, strong problem-solving and organizing skills Good interpersonal skills and able to deliver results through determination and team-work Good communication skills with fluency in English Mature, customer-service oriented and able to work independently Willing to travel frequently national, International and attend odd hours adhoc support. This is your department and colleagues:
You will be working under a global service department, comprise of multinational team members. The team is supporting various platforms in region of SEA, CHINA, Europe and US. You will be reporting direct to the SEA service manager. We have group appreciation dinner upon achieving great results, where we also emphasis get to know other better in such events.
This is what Nexperia offers:
Chances to travel abroad for training and customer support not limited to SEA. Growing company with a lot of opportunities for carrier advancement. You will be working home based office, and support customer onsite whenever necessary. Good to know:
Travel is part of the job as a service engineer. Most of the time will be support TI Philippines, with high dependency on vendor support to run the show. Professionalism and Perserverance is a must. Nexperia is an Equal Opportunity/Affirmative Action Employer.
About Us Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 15,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.
Looking to push boundaries in a company where your talents can shine? Join TeamNexperia. Company Video Are you already an Employee of TeamNexperia?
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