**Responsibilities**:
- Provide technical support for resolution of customers' IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor's degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding.
We recommend to prepare the requirements early to ensure on time onboarding.
Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member's Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift