Service Desk - Tier1

Job Description and Responsibilities: Monitor and handle helpdesk ticketsTroubleshoot software related issues.Interact with end users via email or phoneUnderstand and document issues and requirementsCreate and update user security access.Assist with some hardware related issues.Monitor backups and alerts.Perform other duties as assigned. Qualifications 2 Years related ExperienceGood communication skills both written and verbalDegree in Information Technology or related technical disciplineKnowledge of 365\Windows 10 environmentKnowledge of remote support softwareMicrosoft Intune KnowledgeKnowledge of ticket management systemKnowledge and interest in computer systems and the latest technologiesThe ability to learn new technologies quicklyThe ability to communicate complex procedures to other colleaguesCommercial and business awarenessHigh customer services skills and troubleshooting ability.