Service Desk Specialist

Job Description
1. Help Desk Task Proficiency

a. Knowledgeable in MS Office Applications;

b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);

c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);

d. Monitor assigned task(s) including the scheduled reports globally;

e. Able to provide courteous and quick response to customers asking help via phone,

email, remote access, or onsite support;

f. Has the willingness to find answers to all questions addressed to them;

g. Ability to familiarize themselves with the research and information resources and

knowledge bases at hand.

h. Ready to research questions using a variety of manuals and resources, and to work

with other Help Desk Support Engineers and IT colleagues in answering any

customer's question.

i. Shows eagerness to learn as one progresses in the field and as one is faced with

new questions and situations.

2. Teamwork

a. Ability to flexibly adjust to help other Help desk Support Engineers in case of

inavailability or emergency cases to ensure continuity of providing service.

b. Exercise turnover of activities to the next team member on duty.


Must have experience in:

1. Active directory

2. Microsoft Azure based on the cloud

3. Microsoft 365 that based on cloud various