Service Desk Specialist - French Speaker

Bachelor's degree in information technology or any related coursesMust have experience in: At least 1 year of Helpdesk support experience:Good customer serviceGood in using probing questionsGood in analyzing issues and delimiting if under L1 scope or should be transferred to higher level of support. Must have experience in:Active Directory: Experience in resetting passwords, Creating Accounts, Creating Groups, adding users to groups, unlocking users, Understanding of the terms OU and domain / forest.MS 365: Knows how to do basic troubleshooting and assistance to users on the basic tools of O365 (Office package, Calendar, Outlook etc.)MS 365 (bonus): Knows how to use Azure Active Directory, knows about the diverse licenses, knows about Exchange and creation of Distribution listsPC Troubleshooting: Experience in basic troubleshooting for PC and software'sNetwork: Has basic knowledge of network troubleshooting, knows what a VPN is.Bilingual: Uses French and English fluently, if native French speaker even betterCan work in a shifting schedule in Alabang