Service Desk Specialist - French Speaker

> Bachelor's degree in information technology or any related courses
> Must have experience in: At least 1 year of Helpdesk support experience:
> Good customer service
> Good in using probing questions
> Good in analyzing issues and delimiting if under L1 scope or should be transferred to higher level of support. Must have experience in:
> Active Directory: Experience in resetting passwords, Creating Accounts, Creating Groups, adding users to groups, unlocking users, Understanding of the terms OU and domain / forest.
> MS 365: Knows how to do basic troubleshooting and assistance to users on the basic tools of O365 (Office package, Calendar, Outlook etc.)
> MS 365 (bonus): Knows how to use Azure Active Directory, knows about the diverse licenses, knows about Exchange and creation of Distribution lists
> PC Troubleshooting: Experience in basic troubleshooting for PC and software's
> Network: Has basic knowledge of network troubleshooting, knows what a VPN is.
> Bilingual: Uses French and English fluently, if native French speaker even better
> Can work in a shifting schedule in Alabang