Service Desk She/Her- Hybrid Setup -6 Months Exp- Paranaque City

Act as the first point of contact for helpdesk tickets.
• Assign tickets promptly and efficiently according to the ticketing system.
• Maintain and update Excel reports, including tracking and reporting on help desk tickets.
• Manage and maintain our hardware and software inventory.
• Assist with the purchasing of tech equipment and follow up on orders.
• Coordinate with vendors on hardware replacements.
• Ensure accurate recording of all customer interactions, troubleshooting steps, and resolutions.
• Create technical documentation to support future customer inquiries.
• Collaborate with other departments to escalate and resolve issues while keeping clients and colleagues informed of progress and updates.
QUALIFICATIONS :

• Open for Undergrads, Vocational, Diploma, or Bachelor's Degree

• 6 months experience in Service Desk

• Must have a background that touches computer systems, printers, networks and device connectivity

• Must have good communication skills