Service Desk - Onsite - Paranaque City

Act as the first point of contact for helpdesk tickets.

• Assign tickets promptly and efficiently according to the ticketing system.

• Maintain and update Excel reports, including tracking and reporting on help desk tickets.

• Manage and maintain our hardware and software inventory.

• Assist with the purchasing of tech equipment and follow up on orders.

• Coordinate with vendors on hardware replacements.

• Ensure accurate recording of all customer interactions, troubleshooting steps, and resolutions.

• Create technical documentation to support future customer inquiries.

• Collaborate with other departments to escalate and resolve issues while keeping clients and colleagues informed of progress and updates.



QUALIFICATIONS :

• Open for Undergrads, Vocational, Diploma, or Bachelor's Degree

• 6 months experience in Service Desk or TSR

• Must have a background that touches computer systems, printers, networks and device connectivity

• With experience working in the BPO Industry.

• Must have good communication skills