Service Desk

Admin IT (Contract-Based)

Location: Eastwood City

Work Setup: Onsite | Night Shift (12:00 am - 9:00 am) | Fixed Weekends Off | US based holidays

Salary: up to 50K Monthly Salary

Contact: 1 year

Notice Period: Can start ASAP

Other Responsibilities:

Assist in creating knowledge base articles, checklists and FAQs.

Willingness to learn industry specific and proprietary management systems

Required Skills & Experience:

Knowledge of Windows desktop and server operating systems.

Knowledge of 0365, Active Directory and Exchange.

Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.

Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.

Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.

Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.

Essential Qualifications (Non-Negotiable):

1 to 3 years of hands-on experience with ticketing tools.

Strong communication abilities.

Amenable to work onsite in Eastwood.

Must be available for night shifts.

1 year contract-based employment.