Service Desk Engineer

Technical Skills - Mandatory:
? Knowledge on Cloud/PaaS/SaaS Environments (e.g. AWS, Azure, Google Cloud Compute)
? Trouble-shooting skills & ability to identify root-cause sources of instability in a high-traffic,
large-scale distributed systems
? UNIX/Linux administration, troubleshooting, performance tuning, & security (3 years)
? Understanding of observability principles (monitoring, logging, tracing, alerting), tools and
practices that promote observability
? Experience with continuous integration tools (e.g.Gitlab, AWS CodeBuild, CodeDeploy,
CodePipeline, Azure DevOps), Rundeck, Jenkins deployment tools
? Configuration management and orchestration (e.g. Terraform, Cloud Formation, Ansible, Chef)
? Experience in scripting/programming (Terraform, Python, Java)
? Excellent written and verbal communications; ability to develop and deliver presentations

Technical Skills – Nice to Have
? Akamai property management & redirections
? ServiceNow & JIRA experience
? Infrastructure Provisioning