Service Desk Analyst Level 1

Technical Helpdesk Analyst may perform one or more of the following:
• Troubleshoots via the phone hardware, software, and network operating problems and involves
technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist
users.
• Identifies, investigates and researches user questions and problems as well as isolating and
resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.Receives and prioritizes issues and forwards using appropriate escalation procedures.All other duties as assigned. Additional Qualifications:
• 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone
support to a large customer base.
• 1 - 2 years' work experience in customer services support or having equivalent kind of skills
experience, soft skills a must.
• 1 - 2 years' experience supporting the following hardware and software: Hardware: PC,
Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office
365).
Must be able to work independently.Strong interpersonal skills.Strong analytical skills.Strong customer service skills.Ability to understand and follow oral and written instructions.Strong English (verbal and written) skills.Typing skills essential