Service Desk Analyst

Pasig City, Metro Manila (1 week hybrid setup; WFH and Work on Site)
Opportunity Expired
The Service Desk Analyst is the front-line support of Insight Customers and will provide technical support assistance via phone, email, and chat.
Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases. Instruct end-users in the appropriate use of equipment, software, and/or reference materials. Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. What you'll need to Join Insight: Bachelor's Degree Holder Open to Undergraduates 6 months to 1year + helpdesk experience in a corporate environment preferred. Must have excellent customer service and interpersonal communication skills. Flexibility with work schedule.

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