The IT Service Centre delivers a high-quality Service Desk service based on best practices and proven solutions, where qualified personnel and transparent processes ensure seamless user experiences.
Overall, it is all about the support to the end-users being one top priority of a Service Desk Agent.
User Productivity & Digital Foundation Infrastructure Delivery & Support ServiceDesk, Tools & Processes
**Responsibilities**:
Directly resolve incidents & requests as they arrive & escalate advanced cases to higher Level IT support/SMEs
Act as the first point of contact for all IT Users
Maintain ticket hygiene
Provide resolution/assign the tickets to the relevant resolver groups
Identify and perform the initial assessment of reported critical incidents
Refer to knowledge base articles when resolving issues
Follow defined processes while attempting to resolve incidents
Creating child tickets and tagging them with Parent tickets (where applicable)
**Qualifications**:
Solid understanding of the English language, both written and verbal
Have high-quality time management skills and should be able to set priorities when handling multiple cases
Experience with or exposure to ServiceNow, Office365, Windows OS, Citrix, Cisco VPN
ITIL, MCP or similar certification
Competencies
As a person, you are professional and committed by nature with a solid sense of quality.
You are flexible with a can-do attitude and an innovative mindset, and you thrive in an exciting environment with skilled people.
Furthermore, you are/have:
Flexible and willing to work on any shift as well as holidays as needed
Positive behavior and attitude and can blend well with different kinds of personalities
Being resourceful as part of going the extra mile
Openness to feedback
Exposure to the ServiceNow Ticketing tool
What we offer
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines.
We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, and some more.
We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport.
We believe in work-life balance and plan annual offsite outings, team building, and sports events throughout the year.
In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.
Additional Information
Additional Benefits
Fitness Subsidy
Retirement Benefit Plan
The IT Service Centre delivers a high-quality Service Desk service based on best practices and proven solutions, where qualified personnel and transparent processes ensure seamless user experiences.
We aim constantly to improve the quality of IT supp