Service Delivery Team Leader - Cebu

You take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to high standards and have unshakeable integrity. You constantly question and seek improvement. You are as comfortable speaking to partners, team owners, and executives in open forums as you are discussing a burn-down chart with a team member.
As a Service Delivery Team Lead, you'll be part of a team whose mission is to build and improve its partners' most critical cloud and internet services. We seek decision-makers and people-oriented leaders to join this amazing team. If you feel this describes you, we'd love to get to know you.
Qualifications:
Minimum of 5 years of strategic team leadership and development experience, including attracting, developing, and retaining top talent, preferably in any IT-related business or industry.
Passion and dedication to delivering an unparalleled and consistent customer experience.
Stellar communication skills, both verbal and written, with the ability to influence partners at all levels.
Excellent leadership skills that improve team focus, efficiency, and effectiveness.
Ability to perform robust service management process analysis and recommend solutions.
Ability to prioritize, plan, delegate, and execute department strategies, objectives, and projects successfully.
Thrive in an ambiguous, 24×7 fast-paced environment, operating at both strategic and tactical levels.
Strong emphasis on SRE as an engineering discipline with a focus on automation.
Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies.
Comfortable collaborating and influencing a diverse set of people and teams to achieve goals and negotiate when approaches or timelines change.
Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, or a business-related field.
Responsibilities:
Oversee the delivery of services to clients, ensuring service levels and client expectations are met.
Manage a team of service delivery professionals.
Drive continuous improvement in service delivery processes.
Collaborate with various departments to optimize resource utilization and operational efficiency.
Salary:
?80,000 - ?100,000 per month