Service Delivery Manager - With Six Sigma Certification

Primary Responsibilities
100% VOICE ACCOUNT Manage and be accountable for professional employees and/or supervisorsCoordinate and supervise daily/weekly/monthly activities of team membersSet priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise and judgmentProvide coaching, feedback and annual performance reviews as well as formal corrective action
This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

***Will handle 500+ HC
Knowledge of call center systems such as CMS, IEX, CTI and TCS
Understanding of call center performance metrics and measurements


Qualifications: College Graduate (Non-Negotiable)At least 2 years Senior Operations Manager under a BPO Voice International AccountExperience in handling a team headcount of at least 300+ FTEs
Preferably with Six Sigma Certification


Relocation Allowance will be paid as bulk in the nearest applicable payout once approved by the business.
Air travel for employee will to be booked and paid for by the company. The company will not make any reimbursements in case employee makes his/her own air travel arrangements.
The company will provide hotel accommodation with breakfast for 15 days to be booked and paid by the company