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Search Jobs Service Delivery Manager Call Centre & Customer ServiceCustomer ServiceLibis, Quezon CityPermanent / Full Time17/10/2024
In charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
Team Development and Management (Provide inspired leadership for the organization.)Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR/TA with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Support worker communication with the management team.Client Relationship ManagementService Level Agreement (SLA) ManagementDrive continuous improvement initiatives to enhance service delivery processes, efficiency, and qualityContingency planning and maintaining business continuity plans. (BCP)Performance Measurement and Reporting Oversee Knowledge Management and Training Back to search results
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