Service Delivery Manager

Primary Technical abilities:
• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network,
Security.
Depth of experience on at least one of the areas in Infrastructure solutionProject management skillsExperienced in managing or coordinating teams in a complex organizationKnowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Back
up completeness, Recovery RTO/RPO, Infra Utilization improvement)
Solid experience in ITIL processes mgmt (ITIL certified minimum)Solid experience in Services Management Secondary Technical abilities: Has worked in an multi-cultural environmentInnovative methodologies such as Agile or DevOpsCMMI experience Behavior abilities: At least 10yrs experience in Infrastructure delivery5years experience in Services Delivery managementCustomer service orientedLeadership & entrepreneurship (owner-mindset)Ability to organize, to federate and coordinateCapacity to adapt with flexibilityConvincing & influenceRigorous and organisedSelf-motivated, eager to learn and grow in the I.S. professionTeam player must be able to work with people within and outside of the IT
department.
Excellent communication skills, verbal and written. English speaking mandatoryAbility to analyze and synthesize situationsAbility to Understand the business constraintsWilling to do some travelingDedication Technical Environment: Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2)OS/Cloud Maintenance & Monitoring/Utilization/CapacityBack-up and StorageDisaster RecoveryNetwork Layer – Switches, Firewalls, voipTicket Management and Critical Incident Management