Service Delivery Manager

Primary Technical abilities:
• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network,
Security.
• Depth of experience on at least one of the areas in Infrastructure solution
• Project management skills
• Experienced in managing or coordinating teams in a complex organization
• Knowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Back
up completeness, Recovery RTO/RPO, Infra Utilization improvement)
• Solid experience in ITIL processes mgmt (ITIL certified minimum)
• Solid experience in Services Management
Secondary Technical abilities:
• Has worked in an multi-cultural environment
• Innovative methodologies such as Agile or DevOps
• CMMI experience
Behavior abilities:
• At least 10yrs experience in Infrastructure delivery
• 5years experience in Services Delivery management
• Customer service oriented
• Leadership & entrepreneurship (owner-mindset)
• Ability to organize, to federate and coordinate
• Capacity to adapt with flexibility
• Convincing & influence
• Rigorous and organised
• Self-motivated, eager to learn and grow in the I.S. profession
• Team player must be able to work with people within and outside of the IT
department.
• Excellent communication skills, verbal and written. English speaking mandatory
• Ability to analyze and synthesize situations
• Ability to Understand the business constraints
• Willing to do some traveling
• Dedication
Technical Environment:
• Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2)
• OS/Cloud Maintenance & Monitoring/Utilization/Capacity
• Back-up and Storage
• Disaster Recovery
• Network Layer – Switches, Firewalls, voip
• Ticket Management and Critical Incident Management