Salary: P65,000 to P90,000 (Monthly Package) Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT) What are we looking for? Skills Required:
Minimum of 5 years experience in a service delivery or related role. Proven ability to provide exceptional customer service and maintain positive relationships specially with clients and vendors. Strong problem-solving skills with the ability to identify patterns and proactively address issues. Keen attention to detail with the ability to maintain accurate records and documentation. Nice to Have:
ITIL Certification Previous experience with ConnectWise or other CRM/ticket management software. Experience in managing a small team. Exposure to project management. Experience using IT Glue for documentation purposes. What will you do? Address enquiries, resolve issues, and maintain strong client relationships from first contact through to resolution. Quickly identify issues and ensure timely resolution by assigning technicians to service work according to priority. Maintain a well-organized service queue to maximize efficiency. Maintain prompt, clear, and consistent communication with clients and team members. Provide regular updates on service status and ensure all parties are informed of any changes or delays. Monitor service delivery processes and implement improvements to enhance service quality. Conduct regular audits to ensure compliance with company standards and client expectations. Perform administrative tasks related to service delivery, including license management, procurement, and CRM maintenance. Uphold and promote organization's IT Solutions' quality standards in all aspects of service delivery. Ensure that all client interactions and service work meet or exceed established benchmarks for excellence. Maintain accurate records of service requests, incidents, and client communications. Ensure all documentation is up-to-date and easily accessible for team members. Work closely with technical teams to ensure seamless service delivery. Facilitate effective communication and collaboration between team members to address any technical challenges promptly and efficiently. Join the awesome team and enjoy these benefits & perks:
Home-based Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Regular Company Events, Work Life Balance, and Career growth opportunities JOIN CONNECTOS NOW! ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client, based in Australia, was built on a passion for helping businesses realize the potential of technology. From Managed IT to Cyber Security, they create comprehensive strategies to ensure the protection and smooth operation of their clients' businesses. They are devoted to assisting businesses in overcoming technological challenges and driving growth.
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Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.