We are seeking a highly organized and detail-oriented After-Sales Service Coordinator to join our team. This role is critical in ensuring the seamless transition from project completion to customer satisfaction, reinforcing our commitment to providing top-level sports facilities in the country.
Key Responsibilities:
Documentation Management: Oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring that all records are accurate and accessible.
Coordination with Teams and Scheduling: Collaborate with the operations manager, project managers, installation teams, and contractual laborers to facilitate timely executions to meet client needs, ensuring effective communication throughout the after-sales process. These include:
Job order preparation
Team and vehicle assignments
Budget preparation
Assets Management: Ensure that the warehouse, tools, vehicles, and equipment owned by the company are properly tracked, inventoried, and maintained in top quality.
Client Liaison: Serve as the secondary point of contact (after the operations manager) for clients post-project, addressing inquiries, resolving issues, and preparing requirements for the installation team to execute work onsite (e.g. work permits).
Materials Outsourcing: Maintaining and updating a database of reliable suppliers for equipment and raw materials needed for each project.
Tracking and Liquidation of Expenses: Be responsible for creating, tracking, and documenting payment requests and expense liquidations.
Managing Deliveries: Planning and organizing incoming shipment deliveries to clients, including ocular of the staging area onsite, preparing delivery receipts and packing lists, organizing the delivery teams, and renting necessary equipment needed for unloading (e.g. forklift). The coordinator is also responsible for the coordination among the team and the logistics partner.
Qualifications:
Bachelor's degree in any related field.
Experienced in after-sales, customer support, or coordination roles.
Exceptional communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency in project management software and Microsoft Excel.