Service Advisor L Foton Metro Clark

**DUTIES AND RESPONSIBILITIES**:

- Greets all customers promptly; provides timely professional service.
- Conducts vehicle inspection checklist for the incoming and outgoing units with prepared repair order.
- Uses computer systems to look up customer's service history, schedule appointments, enter repair order information and manage information.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.
- Estimates cost and completion time/settles customer accounts.
Suggests additional services that Service Department offers.
- Communicates with customers about status of work and explains technical information about repairs to customers.
**JOB SPECIFICATIONS**:

- Preferably a graduate of Mechanical Engineering or any related courses.
- Must have at least two years of solid experience in the same industry.
- Knowledgeable with office and administrative procedures
- Proficient in MS Word and Excel.
- Must be customer oriented.
- Possesses a valid professional driver's license.
Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Driver's License (preferred)