Server Technical Support Representatives(Start Asap)

SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)
CEBU CITY LOCATION Main Responsibility: Main contact of customers for IONOS SupportImprove weekly and monthly performance based on feedback from the Market Head of Server Operations.Proactively inform and report to the supervisor for support related issuesRecommend solutions to customer issues and concernsAttend coaching sessions and participate in organizational activitiesInteract with team members and other departments within the companyTo be customer service oriented and to ensure customer satisfactionContinuous pro-active effort towards improving customer satisfaction and our internal procedures. Qualifications: At least 2nd year College Level or Graduate of an IT or Computer Science courseAt least 6 months sales/customer service and/or technical support experienceKnowledge in PHP, Webhosting and Wordpress Content Management System is an advantageKnowledge in basic email client set-up is an advantageExcellent English Communication SkillsAbility to remain calm and professional in all circumstancesHighly Motivated and Target DrivenWilling to work on shifting schedulesSolutions-oriented