Server Technical Support

SERVER TECHNICAL SUPPORT REPRESENTATIVES Main Responsibility: Main contact of customers for supportImprove weekly and monthly performance based on feedback from the Market Head of Server Operations.Proactively inform and report to the supervisor for support related issuesRecommend solutions to customer issues and concernsAttend coaching sessions and participate in organizational activitiesInteract with team members and other departments within the companyTo be customer service oriented and to ensure customer satisfactionContinuous pro-active effort towards improving customer satisfaction and our internal procedures. Qualifications:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and WordPress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented

Location: IT Park,Cebu