Senior Telephony Specialist page is loaded Senior Telephony Specialist Apply locations Manila_Bench time type Full time posted on Posted 30+ Days Ago job requisition id R-102590 Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role: Job Responsibilities: This position is mainly responsible for the design & build of solutions for new and existing clients, while also supporting the company's telephony infrastructure. You will design, configure, and look for ways to expand solutions. Must have experience in working with different protocols such as H.323, SIP and QSIG. Strong understanding of routing technologies such as BSR (Best Service Routing), Vectors & Variables. You will work closely with the business department to gather business requirements and to help to design and implement solutions that meet aggressive deployment schedules. You will work with management to understand the requirements of a dynamic and growing business environment as it relates to the VoIP and Call Center needs. Assist with the design and/or build, and implement of new solutions to meet the needs of clients that includes call routing strategies, vectors, dial plans, etc. Work with vendors to design solutions based on business requirements implementing Avaya IP and TDM telephony solutions including Communication Manager, Session Manager, SBC, gateways, Application Enablement Services, CMS and Experience Portal. Work with various internal teams in support of contact center elements such as other IT teams, Project Management, Client Solutions, Operations, WFM, and MIS, supporting them in their need while working with the Avaya environment. Support the Telephony operations team in developing ACD strategies for the effective delivery and servicing of contacts and other tasks assigned to their team. (When required) You will work with telephony carriers on integration of new circuits (TDM and SIP) into infrastructure. Participate in LAN/WAN planning and implementation, ensuring that Voice Quality/QoS is adequately planned for when the organization makes capacity, routing, and provisioning decisions. Provide proof of concept for future solutions. Participate in IT meetings in terms of general planning, implementations, and others. Assist HR in recruiting new members of the team. Skills and Qualifications: Proficient understanding of Data network technologies such as QoS, and Switching, routing and firewall. Must be able to communicate effectively verbally and written to different levels of the organization including senior management. Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, cable plans, rack layouts and procedure manuals. Must be highly knowledgeable on Avaya telephony devices and adjuncts. Strong familiarity with SIP and other VoIP technologies and protocols. Must be proficient in English, both written and verbal. Has strong analytical and problem-solving skills. Must be agile, team-oriented and organized. Must have relevant diploma or bachelor's degree (e.g., Computer Science / Information Technology / Computer Engineering, Telecommunications Engineering) or equivalent. 3–4+ years' hands-on experience on Avaya devices and/or other related technologies. Must be willing to work onsite. What we do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work.
Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.
About Us Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
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