Senior Technical Support (Hybrid - Cebu)

Qualifications:
Bachelor's degree in Information Technology or a related field.
2-3 years of experience in a client-facing role within the BPO industry.
Strong technical experience with software, ticketing experience, troubleshooting
Good project management skills and excellent communication skills
Must demonstrate excellent analytical and problem-solving skills.
Must be capable of working independently while managing multiple priorities and deadlines simultaneously.
Can work on night shift schedule and hybrid setup (2x per week onsite in Cebu City)
Can start immediately

Computer/Technical
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Salesforce experience is a plus

DUTIES & RESPONSIBILITIES
Basic knowledge of platform systems and tools
Develop and maintain strong client relationships throughout the customer lifecycle
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
Engage with customers to promote software adoption and onboarding strategies
Provides renewal sales quotations and responds to requests for proposals
Manage a book of business