Senior Team Lead - Research Curation

Responsibilities: Operational Excellence: Supervise day-to-day operations of the Research Curation Team, focusing on improving performance and productivity.Identify and address process gaps, and devise innovative solutions for improvement.Develop and monitor KPIs and SLAs for continuous advancement.People Management: Oversee hiring, training, and development of team members, in collaboration with Learning and Development.Maintain regular updates on policies and procedures.Manage attendance and leaves, ensuring full coverage, while also addressing non-compliance.Lead workforce planning and attrition management.Team Leadership: Manage team leads, motivating and guiding them to deliver customer-centric services.Establish and implement performance improvement plans as needed.Client Management: Drive initiatives to enhance CSAT and service quality.Handle escalated issues and client concerns efficiently.Ensure timely report delivery and promote open communication with clients.Qualifications: Bachelor's degree required.2+ years in management and leadership roles.Strong skills in people and performance management, project management, and data analysis.Excellent written and oral English communication skills.Proactive, self-starter, results-oriented, and customer-focused.Flexibility to conform to tight deadlines and adapt to changing processes.Ability to multitask in a fast-paced environment and work independently.Proficiency in spreadsheet data manipulation and internet use.Flexibility with work schedule, willingness to work in Pasay office once a week or daily during client visits.Cybersecurity knowledge is a plus.Track record of urgency and getting things done.
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