Senior Systems Administrator
Department: System Administration
Unit: GMO GLOBALSIGN, INC. PHILIPPINES
Reports to: VP/Head of Infrastructure/ GM
Directly reporting to the Systems Administrator Manager System s Administrators are primarily responsible
for Global S ign Infrastructure Monitoring Management including, Security, Incidents and Alerts, Maintenance
notification & configuration, or other general administration tasks in/of servers and related network equipment
used by the Infrastructure Department globally. Monitoring functions include coordination with Developers,
Engineers, Support team, Evaluation of Security access in DC and reporting to Department heads, and creating JIRA
tickets for pr ope r management of cases involving the Infra team. The team also coordinates with third-party providers
of outsourced services.
Performance standards include but are not limited to:
Infrastructure servers and services are monitored daily resulting in acceptable uptime
Security operations alerts are monitored and addressed within SLA.
Assigned activities that form part of the Team's monthly, quarterly, and annual targets are 100%
implemented
Resolutions to internal as well as VIP external clients and 3 rd party partners/outsourced services
Technical concerns and inquiries are attended to and resolved within agreed-upon timelines.
JOB RESPONSIBILITIES:
Administration and Monitoring
Regular ly monit or s /assess es the performanc e and security of the Global s ign Data Centers / servers
(JAPAN, and UK DC) and related equipment to ensure acceptable uptime and quality of service. This
includes accessing internal and external portals (e.g. Zabbix Monitoring) as well as performing manual
training as required
H an nd les alert maintenance or incidents on internal servers and coordinates with third-party providers
regarding the configuration and maintenance of outsourced Global S ign services.
M monitors, investigates, and escalates alerts/cases/unplanned maintenance/ or utilization issues affecting
the production networks
Regularly monitor s and escalate security alerts related to changes in the servers and networking
equipment's, potential risks detected by monitoring applications and reports from internal and external
partners.
Coordinates with the Department Manager and internal/external partners regarding planned Infrastructure
activities (e.g., upgrade of software or hardware ) and unplanned activities (e.g., network trouble) to
ensure constant communication throughout any issues or outages
Management Reports
Provides reports to internal partners ( e.g. incident reports, utilization reports, or audit reports
Provides ad hoc reports that may be required by internal partners and Global S ign clients.
Gives timely feedback and updates to concerned parties (i.e., System Administrators, Managers, BU Head,
Systems
Systems and Network Operations) regarding system changes and advisories. and Network Operations) regarding system changes and advisories.
Project Implementation
Project Implementation
Attends meetings in coordination with meetings in coordination with internal and external partners to evaluate the required resources relevant to prospective Globalrelevant to prospective GlobalSSign client needign client needs.s.
Coordinates with internal and external clients internal and external clients to assess the availability of facilities and prospective to assess the availability of facilities and prospective applications and solutions. applications and solutions.
Implements and completes approved project activities based on timelines set, including the delivery and the delivery and acceptance of sole acceptance of solutions and service stations and services.
Implements and maintains configuration management and or configuration management and orchestration ratio code.
Technical Escalation
Technical Escalation
TakTakes accountability es accountability for technical issues that are escalated to the group
Coordinates with partners regarding technical issues that are covered by GlobalSignGlobalSign's Service Level Agreement.
Provides timely feedback and updates timely feedback and updates to the Manager, team mto Manager, team members, and other employees regarding system changes and advisories. advisories.
Others
ObservesObserves and follows all applicable Company Poand follows all applicable Company Policies and Procedures.
Assists supports and supports Systems Administrator MaManagenagerr in performing his/her System Admin and performing his/her System Admin and management duties management duties.
Develop departmental procedures, with do with documentation and training for fellow ten and training for fellow team members.
Trains and mentors team members as required to increase their knowledge and facilitate their knowledge and facilitate their development.
Complies with with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required. house company training as required.
Performs other related tasks as directed by the Immediate Supervisor/Manager.Performs other related tasks as directed by the Immediate Supervisor/Manager.
JOB
JOB REQUIREMENTS: Candidate to possess at least a Bachelor's Degree in Computer Engineering, Computer Science or Engineering, or an equivalent of four -year degree course.Minimum of 3- 5 years of system administration work, including Linux administration, network troubleshooting, and, and management of cloud-based (e.g. AWS) services.Scripting and automation experience in bash and/and/or Python. Experience. Experience developing loping scripts for Ansible or chef is a bonchef is a bonus.Expert troubleshooting skills, able to investigate and resolve complex customer issues involving DDNS, TCPNS, TCP, and, proprietary applications, pushing back to the internal customer or support pushing back to the internal customer or support agent t agent when appropriate.Able to work both independently and as independently and as part of a team, collaborating on projects and tasks.StroStrong technical documenting technical documentation and communication skillsWilling to work on a shifting schedule, including Holidays.Can start ASAP, Can start ASAP, preferred.