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What is your mission?We are seeking a skilled and motivated Senior Support and Project Engineer to serve as a key escalation point for technical issues. This role offers professional growth with extensive training in IT support and project management. You will collaborate with clients to address their business needs, recommend best practices, and provide technical solutions across network administration, cloud platforms, security, and desktop deployments.
You will provide the best service to our partner brands by performing these tasks: Both an educational experience and a demanding full-time role requiring a high level of multitasking.Act as the escalation point for technical support issues.Opportunity to learn new skills covering all aspects of network support, including:Active Directory, Azure, Office 365, Exchange, Windows Server, System Center, Citrix, Windows deployments, and other administration areas.Recommend industry best practice solutions to clients on-site and proactively identify and address business needs.Ensure consistent delivery and maintenance of exceptional client satisfaction.Host and participate in daily team meetings to review, reprioritize, and reassign service requests.Collaborate closely with the project manager for effective project handoffs to the support team.Participate in weekly service and project meetings.Ensure the team responds to emergencies promptly and efficiently.
Who are we looking for?At least 3 to 4 years experience as Senior Support and Project Engineer.Advanced knowledge in Azure, Microsoft 365, Microsoft Server troubleshooting, EDR/MDR, Office applications, network routing, and antivirus solutions.Proficient in Windows, Windows Server, Azure, AWS, AVD, Defender, Terminal Server, Exchange, Office 365, Citrix, firewalls (Cisco, Fortinet, SonicWall), routers, desktop imaging, networking, Internet Explorer, Outlook, remote access, remote desktop, Active Directory, Exchange Server, and Group Policy.Knowledgeable in Google Workspace is a plus.Knowledge of additional third-party applications and network infrastructure is a plus.Ability to effectively multitask in a fast-paced environment.Proficiency in prioritizing service requests, escalations, and other duties daily.Strong multitasking abilities, excellent written and verbal communication skillsAbility to understand business concepts and operationsWorks independently, punctual, professional, and asks insightful questionsHighly organized with excellent time management skillsDriven to enhance skills independently; eager for training opportunities across Microsoft server products, desktop deployments, application packaging, and more.Company Perks:Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks
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