Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team
Our global voice team is looking for an energetic and experienced Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical voice services that are the foundation of Five9's contact center platform. The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving. Ultimately, the role contributes to delivering exceptional customer experiences.
Key Responsibilities:
Be part of an agile team developing a scalable, highly available VOIP platform using modern PaaS platforms such as GCP. Utilizing Java Spring Framework, Spring Boot and reactive programming pattern for creation of highly scalable, robust microservices. Participate and contribute to requirements analysis and feature grooming. Understand how to leverage PaaS components, such as message buses, cloud functions (lambdas), and noSQL databases when developing software in order to achieve scalability, reliability, and operability. End-to-end feature development from UI implementation all the way through the middleware and backend platform. Document and communicate clearly architecture and implementation solutions. Have ownership of your code in production, including on-call, troubleshooting. Key Skills:
5+ years of industry experience in software development Experience with public cloud, databases (mySQL, Cloud Storage, etc) Experience in developing automated test cases with modern tools such as Junit. Experience in operational code ownership - on-call, troubleshooting, uptime. Must have experience working within an Agile/Scrum team. Positive, self-motivated and enthusiastic attitude with a strong sense of ownership. Strong proactive communication skills, both verbal and written. Experience in contact center software, VOIP protocols is a huge plus but not required. This position requires the ability to be on-call. #LI-RN1
This role is a hybrid position, requiring both in-office and remote work.
Benefits Include
Five9 Shares Bonus Scheme Employee referral program Employee Assistance Program Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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