Position Description: CGI is seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top-notch implementation, customization, configuration, and training services to CGI's Salesforce customer base. In this role, you will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.
Your future duties and responsibilities: • Participate in requirements gathering with clients, analyze and review business functional and technical requirements
• Work with clients, either on-site or remotely, to understand their business processes and strategies as it relates to
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
• Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
• Produce estimates at a component level
• Discover, document, and analyze key processes
• Build reports and dashboards, as needed, to gauge project success
• Provide training on new customizations or new implementations to customers
• May work on concurrent projects at various stages in their life cycle
• May participate in data conversions during the project life cycle
• Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
• Able to train junior teammates
• Participate in knowledge-sharing activities
Required qualifications to be successful in this role: • 5+ years of Salesforce Administration experience
• Salesforce clouds: Sales and Experience Cloud
• Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
• Business support – creative problem-solving skills; documentation; requirement gathering
• Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
• Agile methodology
• Effective English communication and confidence in direct interaction with onshore
• Strong analytical and planning skills
• Ability to work independently and as part of a team
• Must be amenable to working onsite 2 days a week in McKinley, Taguig.
Skills: Salesforce Sales Cloud Salesforce Solution Design Salesforce Integration Salesforce Marketing Cloud Salesforce Administrator