Senior Platform Operations Analyst

Sr Platform Operations Analyst

Job Description
• Collect and document business requirements for project including training on support activities for
operational process and business improvements/automation efforts
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and
clearly defined end-to-end use cases
• Develop, implement, and execute operating procedures
• Identify issues and risks and participate in problem resolution
• Bring inconsistencies and problems to the attention of management
• Work closely with Client Service, Operations, Enterprise and other internal Customer departments
• Review data source and reporting for accuracy and completeness
• Utilize Microsoft Office and other data management applications to automate reporting and analysis
• Conduct data acquisition, prep, and analysis as a business need arises
• Assist in implementing and tracking key performance indicators (KPIs)
• Design and develop and assist in preparation of recurring and ad-hoc analysis/reports
• Ensure data integrity for all standardized and customizable reporting
• Evaluate/design new and existing macros, queries, dashboards and report/automation logic
• Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the
capability and pay grade of the team member as may be assigned.
Requirements
• College Degree in Computer Science, Economics, Mathematics, or Business Administration
• 2+ yearsrelevant experience preferred, but not required
• Strong mathematical and analytical skills
• Advanced Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is
a must). Must be expert in Pivot Tables and advance nested formulas
• Computer skills: MS SQL and VBA for Excel and Access are required
• Experienced in detailed operational data reconciliation
• Experienced at capturing and analyzing relevant data for formulating recommendations
• Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools
• Excellent written and verbal communication and the ability to work with customers
• Multi-tasking and deadline orientation are essential
• Ability to work in a fast-paced, dynamic environment
• Dependability and the ability to maintain utmost confidentiality in dealing with business information

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