We are looking for awesome and talented Client Services Managers who wants to join our growing #happy@work team!
Available roles: Operations DirectorSenior Operations ManagerOperations Manager (Digital Ad ops)Operations Manager (Technical)Operations Manager (Healthcare)Operations Manager (Customer Support)Assistant Operations ManagerClient Services ManagerClient Services/Customer Success Manager Responsibilities: Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are metPossess Budgeting and Financial Planning skillsMust be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff Requirements: Minimum 3 years proven management experience in a BPO contact center environmentMust have excellent Verbal and Written English Communication SkillsSolid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.Must have experience handling a CSR/TSR campaign.Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are metStrong Planning, Forecasting, Problem-Solving and Analytical Skills.Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.Strong Organizational, Leadership and Interpersonal Management Skills.Possess excellent knowledge of Manpower PlanningKnowledge of current Call Center & Workforce Management TechnologiesDemonstrated ability to interact with peers, senior management and other departments in a professional mannerStrong Organizational, Leadership and Interpersonal Management SkillsPossess excellent knowledge of Manpower Planning and schedulingMust be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig Other info: Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexphApplication Process: 1 Day hiring (Onsite Process depending upon the availability of the hiring managers)Work set up: OnsiteSchedule: ShiftingSalary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
Competitive salary packageExciting employee engagement activitiesStability (Continuously getting pioneer accounts)Learning sessions every weekFast career growthFree Parking PassesAccessible locationHMO (Free dependent)Leave credits/Leave conversionsNight differentialUncapped annual appraisal2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.