We are looking for awesome and talented leaders who want to join our growing #happy@work team! Available roles: Operations DirectorSenior Operations ManagerOperations Manager (Digital Ad ops)Operations Manager (Technical)Operations Manager (Healthcare)Operations Manager (Customer Support)Assistant Operations ManagerClient Services ManagerResponsibilities: Manage operations for Customer Service/Tech Support - Voice and Non-VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations reports to clientsSet operational goals, objectives, and develop strategies to meet client metricsGather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are metPossess budgeting and financial planning skillsFoster a positive and productive work environment, with the ability to lead, build teams, and motivate staffRequirements: Minimum 3 years proven management experience in a BPO contact center environmentExcellent verbal and written English communication skillsSolid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)Willing to work on night shifts and shifting schedules at Bonifacio Global City, Taguig CityExperience handling a CSR/TSR campaignUnderstanding and ability to execute inbound programs to ensure service levels and financial objectives are metStrong planning, forecasting, problem-solving, and analytical skillsProven ability to develop, produce, and analyze reports from existing systems and make informed recommendations from the data gatheredStrong organizational, leadership, and interpersonal management skillsExcellent knowledge of manpower planningKnowledge of current call center & workforce management technologiesDemonstrated ability to interact with peers, senior management, and other departments in a professional mannerWilling to work onsite on a shifting schedule at Bonifacio Global City, TaguigOther info: Application Process: 1-day hiring process depending upon the availability of the hiring managers (Onsite Process)Work setup: OnsiteSchedule: ShiftingSalary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offerWhat's in it for you? Our people enjoy some amazing perks, check out a few below: Competitive salary packageExciting employee engagement activitiesStability (Continuously getting pioneer accounts)Learning sessions every weekFast career growthFree parking passesAccessible locationHMO (Free dependent)Leave credits/Leave conversionsNight differentialUncapped annual appraisal2 days offAnd most importantly, you'll be part of a growing company with a dynamic and engaging team.
Interested? Here are ways to reach us: Please make sure to complete this application form: Application FormSend a message to ******** | ******** (Yana)Walk in and look for YANA/KRIZIA - our office is located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
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