Senior Operations Manager

The Role: Responsible for overseeing the day-to-day operations of the assigned account or program. They're tasked with ensuring that their team is performing well and meeting all of the requirements set forth by clients.
Responsibilities Manages operations for Customer Service and Tech Support - Voice and Non- VoiceMust have 5-8 years of relevant work experiencePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are metMust be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staffCompetencies for the job Knowledge of Performance ManagementKnowledge of emerging technologiesKnowledge of Service Level ManagementKnowledge of Shrinkage ManagementAdditional Needs: Problem Solving and Logical Thinking SkillsDecision Making SkillsBudgeting and Financial Planning SkillsAnalytical Report and Documentation SkillsInterested? Here are ways to reach us: Send your CV to ******** Or you can walk by our office at 12th Fl. Six Neo Bldg. 5th corner 26th St. BGC Taguig. We will be accepting managerial applications starting at 4PM and continuing throughout the day. Just look for Jasmine Galicia upon arrival.
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