Senior Operations Manager (Davao Site)

Job Description Strong leadership skills to motivate and manage diverse teams. Ability to lead by example and drive organizational culture. Proficiency in data analysis to interpret performance metrics and make informed decisions. Problem-solving skills to address operational challenges effectively. Excellent verbal and written communication skills for client interactions and internal coordination. Ability to present complex information clearly to stakeholders at all levels. Strong project management skills to handle multiple projects simultaneously. Ability to plan, execute, and monitor projects within deadlines and budgets. A deep understanding of customer service principles and practices. Ability to anticipate client needs and exceed their expectations. Qualifications: Extensive experience in operations management, preferably within the BPO industry. Proven track record of managing large teams and complex projects. Familiarity with BPO-specific software and tools. Knowledge of CRM systems, workflow management, and automation technologies. #J-18808-Ljbffr